Tuesday, 07 September 2010

Service and Support
With Microsoft Dynamics and its integrated platform, we can deliver end-to-end solutions to help you achieve your business objectives on time and within budget. Our solutions deliver comprehensive management capability, unparalleled access to decision-driving information, customized reporting and seamless integration to other software applications.

Our services include:

     Church Process Consulting

Maximize the potential of your church software and avoid complications while ensuring seamless integration with your existing infrastructure. A well developed CRM strategy can dramatically affect the way in which you communicate with your members at every level and help you develop meaningful relationships with them. We will help you to uncover risks before they become problematic, identify cost saving opportunities and leverage the information in your database for better decision making. We offer consulting from pre-implementation through business process review.

     Implementation and Integration

Our staff can help you determine the most cost-effective way to install the software. We can help you with: data analysis, data mapping and data conversion; hardware and network reconfiguration; and report analysis.

     Post-implementation support

Once the software is installed and data converted, we can provide support to maintain your CRM system. We offer various ProclaimCRM support packages that can be customized to meet your needs. Service contracts are available in order to guarantee certain levels of service and response time. We will provide your staff with the technical expertise you need to keep your systems running smoothly.

     Training

We can provide on-site training to your location for hands-on experience, using your own data and training agenda. We can train just your administrators or your entire staff. We offer several training levels to meet your needs.

    
 Web-based software services

We can provide a hosted solution to those ministries who do not want the maintenance and support
of an on-premise application. ProclaimCRM can be deployed as an SAAS(rented) application at Microsoft or your purchased solution housed in a data center to replace of a purchased solution. The system is available anywhere, anytime using a web browser and the Internet.